How can we help you?
General & Account
How do I start a new project with Webexcel?
Starting a project is easy. Simply navigate to our pricing or contact page, fill out the project estimator, and our team will get back to you within 24 hours to schedule a discovery call.
Do you offer ongoing support after launch?
Yes! We offer multiple maintenance and support retainers to ensure your application stays secure, up-to-date, and continues to evolve with your business needs.
Can I upgrade my service package later?
Absolutely. Our services are designed to scale with your business. You can upgrade from a standard support tier to an enterprise retainer at any time by contacting your dedicated account manager.
Technical Support
What technology stacks do you specialize in?
We are experts in modern web technologies. Our primary backend stack is Laravel (PHP), and we heavily utilize Vue.js, React, and Tailwind CSS for frontend development. For mobile, we leverage Flutter and React Native.
Do you provide hosting for the websites you build?
Yes, we offer premium managed hosting solutions via AWS and DigitalOcean for our clients. We handle all server provisioning, SSL certificates, daily backups, and security patching.
How do you handle data security and backups?
Security is our top priority. All our applications are built with strict security protocols. We perform automated daily backups of your database and file system, which are stored securely off-site with 30-day retention.
Billing & Pricing
What payment methods do you accept?
We accept all major credit cards, wire transfers, and ACH payments via our secure Stripe integration. For larger enterprise contracts, we can establish custom invoicing terms.
Are there any hidden fees?
Absolutely not. Our project proposals include a fully transparent breakdown of all costs. Any scope changes are always discussed and approved by you before incurring extra charges.
Do you offer refunds for cancelled projects?
Refunds are handled according to our Refund Policy and the specific Master Services Agreement signed before project kickoff. Generally, upfront deposits for custom development are non-refundable once work has commenced.